Your terms and conditions of use


Prices are ex our warehouses, including VAT if applicable, excluding transportation, and other additional charges. Any transport costs (valid for the country with the exception of the smaller islands, remote areas, free zones, any discharges and placements) will be displayed separately and will vary depending on the type of product. The agreed prices are calculated according to the price list in force at the time of order. The lists are always approximate and are subject to change without prior notice.

Obligations of the customer

The Customer represents and warrants that: to be a consumer (or user: the natural person who is acting for purposes which are outside his business or profession) in accordance with Art. 3 of the Consumer Code, to be an adult, that the data supplied by the same for the execution of the Agreement are true and correct.

How to Buy

For every order placed Ar-Fer arte ferro srl send by e-mail "Check Order" of material sent to the Customer art. 14 Presidential Decree 445/00 and DL. 52/2004, illustrating the data provided by the customer at the time of the order, as well as all the references of the articles purchased. No change will be possible after the issuance of the invoice. The customer can purchase the products in the catalog of Ar-Fer arte ferro srl at the time of order. The images and technical data accompanying the product may not be a full and complete its own characteristics but different example (weight, color, etc..). Articles in "showcase" are normally available in stock and can be shipped immediately so usually, but having also counter sales, the availability is variable, so it is always useful to ask before buying the actual availability of the item as may have been sold at any time of the day. In case we do not have rimanerne will need to reorder, the time of delivery so they need a certain elasticity. You'll still be quickly informed about the time involved. We also, obsolete, no longer in production, hard to find, that being limited in number and having the counter sale may no longer be available at the time of purchase. Velvet therefore reserves the right to, upon receipt of the order, to check the availability of the goods and, failing that, to promptly notify the non-acceptance sent. No responsibility can be attributed to the Ar-fer arte ferro srl. Correct receipt of order is confirmed by Ar-Fer arte ferro srl by reply e-mail, sent to the email address notified by the customer. This confirmation message will resurface all the data entered by the customer agrees to verify the correctness and communicate any corrections. By placing an order on the website Borangame, the client declares to have read the terms and conditions of sale, terms of payment proposals and the whole purchase process.

Methods of payment

This list contains the methods of payment accepted by Ar-fer arte ferro srl:

Credit Card;

Bank Transfer;

Credit Card / Debit

We accept most major credit cards, including prepaid and rechargeable, issued exclusively on the Italian territory belonging to Visa, Mastercard, and AmericanExpress. All orders placed with credit cards before being processed are subject to verification of authenticity directly from their institutions. These checks may require on average 24/48 hours to add if necessary at the time to escape. By paying with a credit card you will not be charged any kind of fee. Velvet reserves the right to require the customer information such as the number of fixed phone or sending copies of documents proving the ownership of the paper used. In the absence of the required documentation, Velvet reserves the right to refuse the order. Bank Transfer If you choose this method of payment, once your order is placed, you must follow these steps: the transfer must be made within three working days of receipt of the email confirming receipt of the order (under penalty of cancellation of ' same order), the causal appearing on the bank transfer must state the number and date of the order, the name and surname of, the bank transfer must be made in favor of:

Ar-Fer arte ferro srl IBAN: IT71 S 05035 61850 003570017747

The banking practice is that the bank transfer is credited to the account of the beneficiary (Ar-fer arte ferro srl) no earlier than 5/6 working days from its execution and therefore orders will be accepted and assigned to the carrier for shipment the next business day of the receipt of the reclaimed, then the normal delivery time must be added those mentioned bank. If you want to speed up the registration of the transfer, you can send the payment receipt of the payment, with the part number CRO * Via fax to 042229987 By e-mail to * The number of CRO (Reference Code Operation) is a code made up of 11 digits, which is necessary for the registration fee by bank transfer. This number comes from your bank account, and if not indicated in the receipt, must be requested from the bank. In the event that you were in possession of the Code, the payment will still be recorded, but the order will be processed the next working day following the actual crediting of the amount reclaimed on the current account of the beneficiary.


The technical data contained in the on-line catalogs are indicative and may be changed by us at any time and without notice. Provided that the basic characteristics are not changed.



Contribution CONAI acquitted when due.
For all the products in the online catalog of "Area Consumer Electronics".
Eco-contribute acquitted when due.
Eco-contribution BATTERIES AND BATTERIES of Dlg. 188/2008 acquitted when due.


Shipping and Transport

Our prices are ex our sedeoperativa Giavera del Montello (TV) Any transport will be agreed in part to the conditions below. Although in the prepaid goods are always borne by the Buyer by courier. The client may recover only and exclusively to the carrier at the time of delivery, if disputes arise and / or damage and / or missing packages. The goods are always for the account and risk of the Buyer. The carrier shall respond, by law, on the basis of a flat fee which refers to the weight of the goods. In case there is clearly a packaging or dismantled, to be made "taken subject to" the instant the shipping delivery to Buyer the goods. For some products can be applied already shipping with insurance, those to which it is applied can be arranged from time to time. The seller is not responsible for deterioration, damage, delays, fines or other interference and damages of any kind that may occur during transport.


The delivery of products to the customer's home is carried by vectors. The normal time of delivery courier must be added the time required for the confirmation of the credit to our account. The average delivery times vary depending on the carrier used and should be considered as indicative contexts as adverse weather, poor road conditions, strikes the categories of transporters, blocks of movement, etc.., Can cause delays in fulfilling the times indicated. The delivery of products is performed by the carrier only on working days, the number specified in the contract. Other special conditions for receipt of the goods are subject to surcharges. These are the options for delivery to the floor by appointment. It is important that at the time of delivery, there is someone present at the delivery address (or being given a delivery address where the package is accepted). In case of non-delivery of the product the courier will return the goods at their own deposit entering state storage. Consequently Velvet after being contacted by the carrier will cancel the order if the customer does not give a response to confirm that you want to receive the good. Any costs of storage shall be borne by the Buyer.

Delivery Costs

Delivery costs are fully borne by the recipient. The costs of delivery vary according to the type of product, weight and volume dell'imballato. Special conditions of sale may provide the homage of transport costs. For all products in online catalogs of "Ar-Fer arte ferro srl", who use the shipping by courier, are applied tariff plans that vary depending on the carrier used.


Right of Withdrawal

Sales of new products on the Internet are covered by D. Decree no. 206/05 (art. 50 to 68), which regulates the matter of distance, that is done outside of business premises. This legislation establishes the right of withdrawal, or the ability for the consumer to return the product purchased and the reimbursement of expenses incurred. This right is reserved only to natural persons (consumers), so it can not be exercised by legal persons and natural persons acting for purposes relating to their professional activity. To exercise the right of withdrawal must be sent by registered letter with acknowledgment of receipt, within 10 working days from receipt of goods, a communication which is clearly his intention to withdraw from the contract. The right of withdrawal does not apply to software and audiovisual sealed computer software unsealed by the consumer. Transport costs and any costs of insurance for the return to the sender shall be borne by the buyer, so the expenses made, which may vary from a minimum of € 10.00 (ten) to a maximum of € 100, 00 (percent). The substantial integrity of the property to be returned and 'essential condition for the exercise of the right of withdrawal. The right of withdrawal is lost if the returned product is not intact or damaged, ie: - lack of packaging and / or the entire original - No parts of the product (accessories, cables, manuals, etc.. ) - Damage to the product for any reason, transport and non - even partial use of the asset and any supplies; - supply of goods made to specifications or clearly personalized. In case of cancellation will not be refunded the shipping charges. The expedition, until the certificate of receipt in our warehouse is under the responsibility of the customer. In the case of products offera not accept returns for withdrawal. In the case of sales of used goods as the case of antiques or otherwise dated generally do not work and still aimed at a market of passionate collectors and restorers, the selling company shall assume no warranty in comparison to the purchaser in respect of defects or deficiencies quality is obvious that hidden object purchased is expressly stated that the sale will occur in the body, with the clause "as is" basis and who agree to buy it is aware that the property purchased is not new but old or very dated generally not working, and if it was, however, not subject to any kind of warranty and accepts it as is for the time of purchase.

Procedure for the right of withdrawal

In case you have made a purchase at our site and you want to withdraw from the purchase, you will need to follow these steps: - within 10 working days of receipt of the goods, the Buyer must send Ar-Fer arte ferro srl (c / o Ar-Fer arte ferro srl via dell'artigianato, 9 31040 Giavera del Montello TV), by registered letter with acknowledgment of receipt, the withdrawal form downloaded filled in all its parts in which it communicates the intention to withdraw from the contract; - which took the receipt by Velvet of the registered letter with acknowledgment of receipt containing the statement of withdrawal, the customer shall notify Buyer, the address to which to ship the goods to be returned and the return authorization number to be indicated on the return form and send with the product; - Buyer must send the product carefully packed in its original packaging to avoid damage with stickers or other and complete with all the original content, using a shipper chosen by the Purchaser, to the address indicated; - the shipping costs for returning the goods shall be borne by the Buyer. We recommend that you insure the shipment against theft, loss or damage in transit. If the product is not insured, to the Purchaser, in the event of damage or loss during transport, Velvet reserves the right to charge for any damages, withholding all or part of the value of the goods returned; - shipment by Buyer must be made through courier within ten working days of the notice to Buyer, the address to which to ship the goods and the number of the return authorization. Upon receipt of the goods, Velvet will verify its integrity and refund the Buyer the amount of the purchased item only, excluding all shipping costs and insurance; The refund will be by bank transfer to the account specified by the Purchaser in withdrawal form within thirty days of receipt of the goods by Velvet; - if the goods are damaged in transit, Velvet give notice to the Purchaser (within ten working days from receipt of the product in their stores) to permit the Purchaser to file a timely complaint against the courier of his choice and get the same refund of the product value (if insured by the Buyer). withdrawal form (download)

Lack of Compliance

All new products sold by Velvet are covered by the manufacturer's standard warranty and 24 months warranty for hidden defects of construction, sales to final consumers (private) and 12 months for sales made to holders of VAT with from the date of billing pursuant to Legislative Decree 24/02. To qualify for the warranty, the Buyer shall keep the invoice (or DDL) will receive. Buyer with the acceptance of the purchase contract states that it takes note of the assistance mode in effect at the time of the action in Care Warranty, who accepts. The manufacturer's standard warranty is provided in the manner described in the documentation included in the packaging of the product. If, as a result of intervention by an Authorized Service Center, the defect is not covered by the manufacturer's standard warranty, the Purchaser will be charged for any costs of verification and restoration required by authorized and transportation costs, if incurred by Velvet. The warranty will apply as long as the product has been used properly and with due diligence, that in accordance with its intended and as provided in any technical documentation, compliance with the various rules of operation therein. This guarantee is given to the following specific conditions: - in case of defects or apparent defects or non-compliance with well-ordered, or in the case of visible defects, any complaints must be notified to the seller, under penalty of forfeiture, by letter registered letter with return receipt to be sent within seven calendar days of receipt of goods or within seven calendar days from its assessment (see Annex download form). In any case, no claim may be made, within thirty days of receipt of the goods (this is the date on which it is received at the address indicated by the buyer); - in the case of recognition, both conventional court of any complaint raised by the buyer, the seller is only obliged, at its option, to replace the quantity of goods established by other characteristics equal to or greater than the yield, or refund or transfer the corresponding amount billed. The cost of transporting and / or returning items under warranty are the sole responsibility of the vendor only and only if it has previously recognized the warranty and solely with the carrier and indicated by the seller in the original packaging; - The Buyer acknowledges that the guarantee provided by the seller as above absorbs any responsibility, in order to remain outside any action for damages, direct and / or indirect damages caused by defects and / or faults in the goods, as well as any other possible claims and / or exception of the purchaser; - are excluded from the guarantee damages caused by normal wear and tear, improper use and lack of maintenance. In the case of products on offer remains on the product warranty. In the case of sales of used goods as the case of antiques or otherwise dated generally do not work and still aimed at a market of passionate collectors and restorers the selling company shall assume no warranty in comparison to the purchaser in respect of defects or deficiencies quality is obvious that hidden object purchased is expressly stated that the sale will occur in the body, with the clause "as is" basis and who agree to buy it is aware that the property purchased is not new but old or very dated, generally not working, and if it was, however, not subject to any kind of warranty and accepts it as is for the time of purchase.

Procedure for exercise of the right to restoration of conformity

Should any product purchased from us with a lack of compliance to conform to the contract of sale the following steps: - within 24 months of receipt of the goods, must send the Ar-Fer arte ferro srl (c / o Ar-Fer arte ferro srl via dell'artigianato, 9 31040 Giavera del Montello TV), accessed via registered mail with return receipt in the form of lack of conformity downloaded and filled in all its parts; - wait a communication via e-mail address provided at the time of order, the procedures for the return of the product; - wait for Return Authorization Number (RAN) identification of the practice which will be sent by email to the email address provided at time of order; - prepare the product for shipping carefully packed. Use the original packaging and the inclusion of all accessories, instruction manuals and all that is in the content source will speed up the restoration of the lack of conformity; - packaging indicate the Return Authorization Number (RAN) attributed by Velvet. Received and checked the returned product, Velvet will restore the lack of conformity in accordance with the agreements. FORM DEFECT OF CONFORMITY '
Jurisdiction Jurisdiction for any dispute: Treviso.