Shipments and returns

Shipping and Transport

Our prices are ex works Giavera Del Montello TV. Any transport will be agreed in part to the conditions below. Although in the prepaid goods are always borne by the Buyer by courier. The client may recover only and exclusively to the carrier at the time of delivery, if disputes arise and / or damage and / or missing packages. The goods are always for the account and risk of the Buyer. The carrier shall respond, by law, on the basis of a flat fee which refers to the weight of the goods. In case there is clearly a packaging or dismantled, to be made "taken subject to" the instant the shipping delivery to Buyer the goods. For some products can be applied already shipping with insurance, those to which it is applied can be arranged from time to time. The seller is not responsible for deterioration, damage, delays, fines or other interference and damages of any kind that may occur during transport.


The delivery of products to the customer's home is carried by vectors. The normal time of delivery courier must be added the time required for the confirmation of the credit to our account. The average delivery times vary depending on the carrier used and should be considered as indicative contexts as adverse weather, poor road conditions, strikes the categories of transporters, blocks of movement, etc.., Can cause delays in fulfilling the times indicated. The delivery of products is performed by the carrier only on working days, the number specified in the contract. Other special conditions for receipt of the goods are subject to surcharges. These are the options for delivery to the floor by appointment. It is important that at the time of delivery, there is someone present at the delivery address (or being given a delivery address where the package is accepted). In case of non-delivery of the product the courier will return the goods at their own deposit entering state storage. Consequently Velvet srl after being contacted by the carrier will cancel the order if the customer does not give a response to confirm that you want to receive the good. Any costs of storage shall be borne by the Buyer.

Delivery Costs

Delivery costs are fully borne by the recipient. The costs of delivery vary according to the type of product, weight and volume dell'imballato. Special conditions of sale may provide the homage of transport costs. For all products in online catalogs of "Borangame", who use the shipping by courier, are applied tariff plans that vary depending on the carrier used.